✉ sales@laraspath.com

Support Center

We're Here to Help

How Can We Support You?

Choose the support channel that works best for you. Our team is dedicated to resolving your issues quickly and efficiently.

📞

Phone Support

Call our support team directly for immediate assistance with your software.

+91-9837925111
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Email Support

Send us an email describing your issue and we'll respond with a solution.

Email Support
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Remote Support

Our technicians can connect to your system remotely and fix issues in real-time.

Request Session
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Ticket Support

Submit a support ticket and track the progress of your issue resolution.

Submit Ticket
Self Help

Frequently Asked Questions

How do I install Laras-Path® on a new computer? +

Contact our support team at +91-9837925111 or email info@laraspath.com. We will guide you through the installation process or arrange an on-site visit if required.

What should I do if my software is not opening? +

First try restarting your computer. If the issue persists, call our support line at +91-9837925111. Our technicians will diagnose and fix the issue remotely or on-site.

How do I take a backup of my lab data? +

Laras-Path® has a built-in data backup utility. Go to Utilities > Data Backup and follow the prompts. We recommend daily backups to an external drive or network location. Call support for detailed guidance.

Can I migrate my data from another software to Laras-Path®? +

Yes, our team can assist with data migration from most other pathology lab software systems. Contact us to discuss the data migration process for your specific case.

How do I get software updates? +

Software updates are provided to clients on the AMC (Annual Maintenance Contract). Our team notifies you when updates are available and assists with the upgrade process.